Privacy Policy

Your privacy and data security are our top priorities

Last updated: August 10, 2025

Table of Contents

1
Introduction & Overview
2
Information We Collect
3
How We Use Your Data
4
Data Security & Protection
5
Information Sharing
6
Your Rights & Choices
7
Cookies & Tracking
8
Data Retention Policies
9
International Transfers
10
Third-Party Services
11
GDPR & CCPA Compliance
12
Children's Privacy
13
Policy Updates
14
Contact Information

Introduction & Overview

At Survecta, accessible from survecta.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, protect, and share information when you use our survey platform and reward services. We believe in transparency and want you to understand exactly how your data is handled.

Our Privacy Commitment

  • We never sell your personal information
  • Your survey responses are anonymized
  • Industry-standard security measures
  • Full transparency in data usage

Information We Collect

Account Information

  • • Full name and contact details
  • • Email address and phone number
  • • Account credentials and security PIN
  • • Profile information and preferences
  • • Payment and reward redemption details
  • • Account verification documents
  • • Communication preferences

Survey & Research Data

  • • Survey responses and participation history
  • • Demographic information for matching
  • • Completion rates and engagement metrics
  • • Quality ratings and feedback
  • • Survey preferences and interests
  • • Time spent on surveys
  • • Response patterns and behavior

Technical Information

  • • Device information and browser type
  • • IP address and approximate location
  • • Usage patterns and platform interactions
  • • Security logs and fraud prevention data
  • • Session duration and activity
  • • Error logs and performance metrics
  • • Referral sources and navigation paths

Behavioral Data

  • • Platform usage patterns
  • • Feature interaction data
  • • Survey completion behavior
  • • Reward redemption patterns
  • • Communication engagement
  • • Support interaction history
  • • Platform feedback and ratings

How We Use Your Information

Platform Services

  • • Match you with relevant surveys
  • • Process reward payments
  • • Provide customer support
  • • Maintain account security

Platform Improvement

  • • Enhance user experience
  • • Develop new features
  • • Analyze platform performance
  • • Prevent fraud and abuse

Data Security & Protection

We implement industry-standard security measures including encryption, secure servers, and regular security audits. Your survey responses are anonymized and aggregated to protect your identity while providing valuable insights to our research partners.

Information Sharing

We do not sell your personal information. We may share anonymized, aggregated data with:

  • • Survey sponsors and research partners (anonymized responses only)
  • • Service providers who help operate our platform
  • • Legal authorities when required by law
  • • Business partners for reward fulfillment

Your Rights & Choices

Access & Control

  • • View and update your profile
  • • Download your data
  • • Delete your account
  • • Opt out of communications

Privacy Settings

  • • Control survey matching
  • • Manage data sharing preferences
  • • Set communication preferences
  • • Review privacy settings

Cookies & Tracking

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze platform usage. You can control cookie settings through your browser preferences.

Data Retention Policies

We retain your information for as long as your account is active or as needed to provide services. Survey responses may be retained longer for research purposes but are anonymized and cannot be linked back to you.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

Third-Party Services

Analytics & Performance

  • • Google Analytics (usage tracking)
  • • Hotjar (user experience analysis)
  • • New Relic (performance monitoring)

Payment Processing

  • • Stripe (payment processing)
  • • PayPal (alternative payments)
  • • Wise (international transfers)

Communication

  • • SendGrid (email delivery)
  • • Twilio (SMS notifications)
  • • Intercom (customer support)

Security & Fraud Prevention

  • • reCAPTCHA (bot protection)
  • • Cloudflare (DDoS protection)
  • • MaxMind (fraud detection)

GDPR & CCPA Compliance

GDPR Rights (EU Residents)

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Correct inaccurate information
  • Right to Erasure: Request deletion of your data
  • Right to Portability: Transfer data to another service
  • Right to Object: Opt out of certain data processing

CCPA Rights (California Residents)

  • Right to Know: What personal information we collect
  • Right to Delete: Request deletion of personal information
  • Right to Opt-Out: Opt out of sale of personal information
  • Non-Discrimination: Equal service regardless of privacy choices

Exercise Your Rights: To exercise any of these rights, please contact us atprivacy@survecta.com. We will respond to your request within 30 days as required by law.

Children's Privacy

Our services are not directed to individuals under the legal age of majority in their country of residence (which is typically 18 years old, but may vary). We do not knowingly collect personal information from anyone under this age.

Policy Updates

We may update this Privacy Policy periodically. We will notify you of any material changes by email or through our platform. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Our Privacy Team

Have questions about this Privacy Policy, want to exercise your rights, or need help with data-related concerns? Our dedicated privacy team is here to help.

Privacy Email

info@survecta.com

Privacy Hotline

+234 (Survecta)

Mon-Fri, 9AM-6PM EST

Mailing Address

Privacy Officer
Survecta
Port Harcourt, Nigeria

Response Time

Standard: 5 business days
Urgent: 24-48 hours
Legal: 30 days max

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